Terms of service
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of delivery of several goods that the consumer has ordered in a single order and which are delivered separately, on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
To exercise your right of withdrawal, you must send us an email to:
Email: info@taurentor.com
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us or to our returns address immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
The right of withdrawal does not exist or expires for the following contracts
- for the delivery of goods which, for reasons of health protection or hygiene, are not suitable for return and whose seal has been removed after delivery or which, due to their nature, have been inseparably mixed with other goods after delivery;
- for the delivery of audio or video recordings or computer software delivered in a sealed package and the seal has been removed after delivery;
- for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs;
for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for services, if we have provided these in full and you have acknowledged and expressly agreed before placing the order that we can start providing the service and you lose your right of withdrawal upon complete fulfillment of the contract;
- for the supply of digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g. a CD or DVD), if you have expressly agreed to the commencement of performance before placing the order and confirmed at the same time that we may commence performance and you lose your right of withdrawal once performance has commenced;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts; and
- for the supply of alcoholic beverages, the price of which was agreed when the purchase contract was concluded, but the delivery of which can only take place after 30 days and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
The goods remain our property until full payment has been made.
The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
To exercise your right of withdrawal, you must send us an email to:
Email: info@taurentor.com
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us or to our returns address immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
The right of withdrawal does not exist or expires for the following contracts
- for the delivery of goods which, for reasons of health protection or hygiene, are not suitable for return and whose seal has been removed after delivery or which, due to their nature, have been inseparably mixed with other goods after delivery;
- for the delivery of audio or video recordings or computer software delivered in a sealed package and the seal has been removed after delivery;
- for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs;
for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for services, if we have provided these in full and you have acknowledged and expressly agreed before placing the order that we can start providing the service and you lose your right of withdrawal upon complete fulfillment of the contract;
- for the supply of digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g. a CD or DVD), if you have expressly agreed to the commencement of performance before placing the order and confirmed at the same time that we may commence performance and you lose your right of withdrawal once performance has commenced;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts; and
- for the supply of alcoholic beverages, the price of which was agreed when the purchase contract was concluded, but the delivery of which can only take place after 30 days and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
The goods remain our property until full payment has been made.